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Dear Jumeirah Team

First of all our best wishes, this is intended to express our discontent with our stay in your hotel Jumeira Vitavelli of Maldives which was 06/15/2014 to 06/19/2014 we perform this reservation more than six months back in view of your prestige hotels but we are really disappointed because since we arrived we have not felt that they have not given us a fair deal first we pay for water villas and when we arrived we were told we had changed to a beach villas and that was bigger and we were going to feel more comfortable because of bad weather the water villas were unavailable in fact that was false because then we realized that there were people staying at the water villas, on the other hand they made this change without consulting before with us, we found out when we got to the hotel, on the other hand since we explained to them that we were coming from the other side of the world and that we had paid for the experience of staying in water villas, then that night they told us to stay in the beach villas 4 nights and the last day we were going to go early to water villas to be there all day until 8:30 pm to take us to the airport now they tell us that they have water villas are not available and not be able to deliver the goods so we senses deceived want to clarify that although we are from south america but live in houston texas in USA where customer care is the main thing for all of the above we want to express our unhappy with this situation, in view of all these facts makes it impossible to recommend to anyone to stay at this hotel because the hotel lied to us since the beginning we arrived here.

without further reference to you and waiting for your prompt response, goodbye.

Sincerely,

Jorge Bianculli

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    Jorge Bianculli shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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