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Dear Sirs, Jumeirah Creekside Hotel didn`t return me the sum which was held off without my consent

Dear Sirs,

We have been stayed at your Hotel (Jumeirah Creekside Hotel ) from 03.01.2017 to 10.01.2017, Room num. 728. (Prokhorov Andrei and Prokhorova Kristina).
04.01.2017 the Hotel held off a sum of 80 dirhams (in addition to a Deposit of 500 dirhams, which the hotel returned to us excluding city tax of 140 dirham). This sum was held off without my consent.
We have spoken to the Manager of your hotel and he promised us that the sum of 80 dirham will be returned to my Account and informed us that this sum was held off by mistake.

Despite this, this sum (80 dirhams) still have not been refunded.
To resolve the problem, I would appreciate it if you could please refund this sum (80 dirhams) to my account (card 4154 8120 0180 0683)

Details of my card is attached:

04.01.17 HOLD 99990182 AE JUMEIRAH CREEKSIDE>Duba 17.01.04 17.01.04 80.00 AED 415481++++++0683

Best regards, Prokhorov Andrey

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